Salary-based Employment
This page lists my salary-based employment. This page does not include my contract-based project work.
As always, if you have any questions or comments, please contact me for more information.
Please also see the other parts of my résumé
My résumé is also available for download in PDF format
- Full résumé (7 pages)
- Salary-based employment only (2 pages)
- Contract-based projects only (5 pages)
- Publications, education, software tools only (2 pages)
- All PDFs in a single ZIP file
Click to view alphabetical list of employer names
Salary-based employment
Ab Initio, LLC
Lexington, Massachusetts
Technical documentation & illustration, consulting solutions, information architecture, graphics tools, QA testing
- Embedded for five years (March 2016–February 2021) at JPMorgan Chase (JPMC) as part of several field consulting and development teams
- Spent another five years documenting other custom consulting solutions: Customer Interaction Platform (CIP); Active>360 (A360); Co>Relate; Ab Initio-on-Cloud and Site Mover (for Capital One); Metadata-Driven Warehouse Platform (MDWP), and Productivity Pack
- Was “loaned” to JPMC for a non-Ab Initio Sheltered Harbor project (a voluntary set of emergency contingency protocols and standards under the auspices of the US Treasury Department)
- Was part of the Control>Center documentation team through several product release cycles
- Wrote sections of Co>Operating System Configuration Variable Reference and Component Reference.
- Established and led documentation graphics standards team
- Cataloged and analyzed over 4500 images from the product documentation to assess effectiveness, inconsistencies, and workflows
- Created Snagit Profiles, Quick Palettes, and Stamps, and created Illustrator, Photoshop, and Visio templates, styles, stencils, and primitives
- Wrote PHP, KSH, and CSS scripts to generate nightly and on-demand image galleries from nightly documentation builds; configured and maintained an Apache HTTP server for graphics tools
June 2011–Mar. 2024
Oracle Corporation
Burlington, Massachusetts
Technical documentation & illustration, information architecture & tooling, German translation
- Documentation lead on Web Space Server project
- Wrote documentation for commercial and open source versions of first major release of fully Oracle-branded GlassFish Server product
- Contributed illustrations and German localization of code samples for the Java EE 6 Tutorial
- Performed product assessments, workflow analysis, tooling and script support as part of the Sun-to-Oracle transition team
Feb. 2010–June 2011
Sun Microsystems
Burlington, Massachusetts
Technical documentation & illustration, multimedia authoring, coding standards, information architecture
- Documentation lead for Web Space Server project; wrote and illustrated open source and proprietary; created and narrated screencasts, gave trade-show demonstrations
- Led Sun’s XML website for over two years; created overall information design, wrote and illustrated numerous technical articles and executive summaries, shepherded more than 20 products through packaging, presentation, copyright, and export control
- Contributed text, illustrations, and editorial services for public and internal Sun API specifications and W3C draft proposals, including WSCI, JAXB, WSPL, XML Pipeline, Java Management Beans, StAX
- Documented Sun Java Application Server and GlassFish server, including first wiki implementations
- Documentation lead for Java Compatibility Test Suite and TCK documentation sets for 24 individual Java technologies
- Wrote scripts against SGML DTD to migrate documents from FrameMaker to SGML and automate document production and management
- Documentation lead for Sun Social software; wrote and illustrated documentation; created and narrated screencasts
- Awarded co-patent for online help mechanism used in Solaris Management Console
- Documentation lead/liaison on joint Sun/Tivoli Corona project to develop a Java-based network application management framework
- Wrote online help systems and Web-based programming guides for Solaris Enterprise Manager, Solaris Management Console, Solaris DHCP Server, NT-NFS, SunPC
- Documentation lead/liaison for Wabi developers and ISVs; wrote diagnostic guides, newsletters, and technical questionnaires
- Founder and co-lead of Online Help Development and Technical teams
- Member of SGML tagging standards team; developed corporate-wide style guides and tagging structures
Mar. 1993–Feb. 2010
Kurzweil Computer Products/Xerox Imaging Systems
Cambridge, Massachusetts
Technical documentation & illustration, information architecture & tooling, usability testing, German translation
- Designed, wrote, and narrated (for audio cassette) all Reading Machine user documentation
- Developed information architecture, editorial standards, and document formats specifically optimized for use with screen reader software
- Arranged audio production, tone indexing, Braille labeling, cassette production and packaging
- Performed extensive in-person usability and design testing with vision-impaired users
- Worked with Underwriters Laboratories (UL) to shepherd all documentation procedures targeted for vision-impaired users through UL safety review processes
- Wrote and illustrated user documentation for commercial optical character recognition products
- Performed German translation and technical editing of German-language products
May 1989–June 1991
Project Software & Development
Cambridge, Massachusetts
Technical documentation & illustration, information architecture, internal training, test management
- Wrote and illustrated user documentation for graphics portion of VAX and IBM mainframe-based project management system
- Designed and wrote tutorials and online help for DECwindows-based project management system
- Wrote in-house tutorials for desktop publishing with VAX and PC WordPerfect and PostScript print files
- Responsible for beta-testing Kurzweil scanners and software
Feb. 1988–May 1989