================================================= SCOTT FORDIN sfordin@ohelp.com • +1 (603) 325-1561 https://ohelp.com ================================================= SERVICES * Technical documentation & illustration * Online & inline help systems * Publication & project management * Usability testing & design * Training materials & courseware * Information architecture & design * Technical articles & executive briefings * Screencasts & narration ================================================= SUMMARY DEVELOPER-ORIENTED PROJECTS -- For the past twenty years, most of my work has been on developer-oriented projects, including the following: * Installation & configuration guides * API references & code samples * Tooltips & inline help integrations * Product specifications & proofs-of-concept * Product testing & deployment * Runbooks & troubleshooting procedures END-USER PROJECTS -- I have also completed many projects for less technical audiences, including the following: * Product documentation & information systems * Context-sensitive online help systems * Training materials & live presentations * Executive briefings, product summaries &~presentation graphics * Magazine articles & photos PUBLICATIONS & DEVELOPMENT SUPPORT -- As part of my developer-oriented and end-user work, I have provided publications and development support on many projects, including the following: * Documentation & graphics templates, primitives & exemplars * Information designs & tagging structures * Editorial standards & guidelines * Usability tests & UI designs * Tools & utility scripts for writers & developers * Jira, Confluence & SharePoint project design, macros & maintenance * Localization standards & management * Export, legal & trade compliance ================================================= SOFTWARE TOOLS * Writing — Arbortext, Bear, Byword, Drafts, Editorial, Emacs, FrameMaker, FreeMind, LibreOffice, Notepad++, oXygen, Scrivener, SimpleMind, Sublime Text, TeXShop, TeXstudio, vi/vim, Word * Graphics — Affinity Designer & Photo, Amadine, Concepts, Focos, GIMP, Illustrator, Inkscape, Lightroom, Linearity Curve, Photoshop, PowerPoint, Procreate, Snagit, Visio * Audio & video — Audacity, Camtasia, Ferrite, ffmpeg, HandBrake, ID3 Editor, Linearity Move, Premiere, Reaper, Subler, TMPGEnc, Vegas Studio * Markup & tagging — CSS, HTML, JSON, Markdown, SGML, TeX/LaTeX, XML, YAML * Content management — Confluence, Drupal, GitHub, InDesign, SharePoint, WordPress * Source control & issue tracking — CVS, Git, Jira, Perforce, Subversion * Scripting & coding — Bash/KSH/ZSH, CGI, Java, JavaScript, Perl, PHP, Python * Containerized deployment — Ansible, Docker, Helm, Kubernetes * Ab Initio — Authorization Gateway, Co>Operating System, Co>Relate, Control>Center, GDE, Metadata Hub, Query>It, Technical Repository * Operating systems — iOS, iPadOS, macOS, Linux, Solaris, Windows ================================================= FOR MORE INFORMATION The remainder of this résumé lists only my most recent work. Please see my website or contact me for samples and details about my older work — for example, at Kurzweil Computer Products/Xerox Imaging Systems, Project Software and Development, NuSphere Corporation, Torrent Systems, Thomson Financial, and Wang Laboratories, among many other clients. ================================================= EXPERIENCE ------------------------------------------------- AB INITIO LLC Lexington, Massachusetts, June 2011–March 2024 > Technical documentation & illustration, information architecture, graphics tools, custom consulting solutions * Embedded for five years (March 2016–February 2021) at JPMorgan Chase (JPMC) as part of several Ab Initio field-consulting and development teams * “Loaned” to JPMC for a non-Ab Initio Sheltered Harbor project (emergency standards and protocols under the auspices of the US Treasury Department) * Documented Ab Initio custom field-consulting solutions for various clients: - Ab Initio-on-Cloud Migration and Site Mover (Capital One) - Customer Interaction Platform (XL, Telkomsel) - Active>360 (XL, Telkomsel, Barclays Bank) - Co>Relate, Metadata-Driven Warehouse Platform, Productivity Pack (shared) * Established an internal documentation graphics standards team: - Cataloged and analyzed over 4500 images from the then-current product documentation to assess effectiveness, inconsistencies, and workflows - Wrote PHP, KSH, CSS, and cron scripts to generate nightly and on-demand image galleries from nightly documentation builds - Configured and maintained several Apache application servers to host image galleries and graphics tools - Created Illustrator, Photoshop, and Visio templates, styles, stencils and primitives; developed Snagit Profiles, Quick Palettes, and Stamp sets - Wrote graphics standards and tools chapter for the internal Writer’s Guide * Documented portions of the Co>Operating System Configuration Variable Reference and Co>Operating System Component Reference * Principal on the Control>Center documentation team through several releases ------------------------------------------------- ORACLE CORPORATION Burlington, Massachusetts, February 2010–June 2011 > Technical documentation & illustration, information architecture & tooling, German translation * Documentation lead for the Web Space Server project * Documented the first major releases of the commercial and open-source versions of the fully Oracle-branded GlassFish Server product * Contributed illustrations and German localization of code samples for the Java EE 6 Tutorial * Performed product assessments, workflow analyses, and provided tooling and script support as part of the Sun-to-Oracle transition team ------------------------------------------------- SUN MICROSYSTEMS Burlington, Massachusetts, March 1993–February 2010 > Technical documentation & illustration, multimedia authoring, information architecture & tooling, coding standards, German translation * Led Sun’s XML website for three years: - Developed overall information and site design - Wrote and illustrated more than twenty technical articles and executive summaries - Shepherded more than twenty new XML technologies through packaging, localization, copyright, and export control * Contributor on various Worldwide Web Consortium (W3C) and Java Community Process (JCP) API specifications and draft proposals, including WSCI, JAXB, WSPL, XML Pipeline, Java Management Beans, StAX * Awarded co-patent for inline help mechanism used in Solaris Management Console * Founder and co-lead of Online Help Development and Technical Authoring teams: * Member of SGML tagging standards team - Developed corporate-wide style guides and SGML tagging structures - Wrote PHP and shell scripts to migrate document sources from FrameMaker to SGML and to automate document source management and production * Documentation lead for Web Space Server project: - Wrote and illustrated documentation for open-source and proprietary products - Created and narrated several series of screencasts - Gave trade-show demonstrations * Documentation lead for Sun Social software: - Wrote and illustrated product documentation - Created and narrated several series of screencasts * Documentation lead for Java Compatibility Test Suite and TCK documentation sets for twenty-four individual Java technologies * Designed and wrote online help systems and Web-based programming guides for Solaris Enterprise Manager, Solaris Management Console, Solaris DHCP Server, NT-NFS, SunPC ------------------------------------------------- LOUISIANA ENERGY SERVICES, NATIONA ENRICHMENT FACILITY Eunice, New Mexico, (contract) July--December 2006, June--December 2007 > German translation, technical documentation & illustration, courseware, content management * Wrote German-to-English translations of technical whitepapers, specifications, regulations, facilities procedures, and legal correspondence on nuclear medicine, nuclear safety, accident planning, nuclear enrichment plant design and maintenance, building codes and regulations * Wrote English summaries of German sources (abstracts, TOC, LOF, LOT) for fifteen nuclear enrichment plant, environmental, and health specifications * Translated UF6 Compendium (an introduction to uranium hexafluoride production and its roles in nuclear enrichment and reprocessing) from German into English * Developed information architecture for company-wide Documentum implementation ================================================= PUBLICATIONS * “The Java EE 5 Tutorial”; Addison-Wesley, 2006, 2008, 2010 (contributing author); ISBN-13: 978-0321490292 * “The Java Architecture for XML Binding (JAXB) 2.0”; Java Community Process (JCP) specification, April 19, 2006 (contributing editor) * “Web Service Choreography Interface (WSCI) 1.0”; World Wide Web Consortium (W3C) Note 8, August 2002 (contributing author, editor) * “XML Pipeline Definition Language Version 1.0”; World Wide Web Consortium (W3C) Note 28, February 2002 (contributing editor) * “Wabi 2: Opening Windows”; Prentice-Hall, 1996 (wrote, illustrated, designed; named a “Best Book of 1996” by Unix Review magazine, June 1997); ISBN-13: 978-0134616179 * “Visual distress signals”; SAIL magazine, December 1980, Volume 11, Issue 12 (writing and photographs for article about safety flares and other visual distress signals) * “Cross-Atlantic Yacht Race”; Nikon World magazine, January 1977, Volume 9, Number 3 (photographs for article about transatlantic sailboat race) * “A Seaman They Called ‘Young Boy‘’’; Long Island Newsday magazine, April 25, 1976 (photographs and was interviewed for article about transatlantic sailboat race) ================================================= EDUCATION * Tufts University, B.A. English, 1982 - Minor focuses in Engineering Sciences and Fine Arts - Completed five Independent Studies (Tufts affiliation) through Boston Museum of Fine Arts School: Animation, Choreography (x2), Painting (x2) - Fulfilled University Language Requirements in German and Spanish