================================================= SCOTT FORDIN sfordin@ohelp.com • +1 (603) 325-1561 https://ohelp.com ================================================= SERVICES * Technical documentation & illustration * Online & inline help systems * Publication & project management * Usability testing & design * Training materials & courseware * Information architecture & design * Technical articles & executive briefings * Screencasts & narration ================================================= ABOUT THIS DOCUMENT * This document is an addendum to my primary résumé. * My primary résumé lists my most recent work experience, including at Ab Initio, Oracle Corporation, Sun Microsystems, and Louisiana Energy Services/National Enrichment Facility. * My primary résumé also lists my publications, education, and favorite software tools. * The purpose of this document is to list additional salaried positions and extensive contract-based projects that are not included on my primary résumé. * Please contact me for a copy of my primary résumé. My complete work experience and numerous samples are also available at https://ohelp.com. ================================================= EXPERIENCE ------------------------------------------------- INFANT JESUS SCHOOL Nashua, New Hampshire, (contract) September 2005–May 2006, September 2006–April 2007 > Network infrastructure, software installation & configuration, staff training * Designed network topology and physically installed all networking cabling, routers, switches, and computers for entire school (≈75 nodes) * Installed and configured software on all school computers * Performed staff training ------------------------------------------------- ATRIUM SALON & SPA Nashua, New Hampshire, (contract) June–September 2009 > Website development, logo design, internal training * Designed and authored company website * Designed company logo * Performed staff training ------------------------------------------------- Marguerite’s Place Nashua, New Hampshire, (contract) December 2004 > Video authoring & production * Created and produced promotional and fundraising video for a women’s transitional shelter ------------------------------------------------- PEERDIRECT Bedford, Massachusetts, (contract) February–March 2003 > Technical documentation & illustration, online help * Wrote and illustrated documentation and online help for the PeerDirect Database Replication Engine ------------------------------------------------- NUSPHERE CORPORATION Burlington, Massachusetts, (contract) February–October 2001 > Technical documentation & illustration, online help, information architecture * Wrote Getting Started guide, MySQL Advantage Installation Guide, MySQL Advantage User’s Guide, and MySQL Reference Manual for three release cycles * Wrote beta and FCS documentation for GEMINI MySQL table handler ------------------------------------------------- TORRENT SYSTEMS, INC. Cambridge, Massachusetts, (contract) June 2000–January 2001 > Technical documentation & illustration, online help, information architecture * Wrote functional specifications for Orchestrate parallel processing Client/Server API Guide, Operator’s Guide, and Web House Operator’s Guide for clickstream processing, data warehousing, and data-mining operator APIs * Designed and wrote quick reference cards for Orchestrate/APT parallel processing classes and macros * Redesigned and updated Orchestrate online help system ------------------------------------------------- HURLEY COMMUNICATIONS, INC. Norwood, Massachusetts, (contract) October 1999–May 2000 > Technical documentation & illustration, online help, information architecture * Wrote and illustrated print documentation, training materials, and online help for integrated hospital switchboard and messaging system * Performed staff training ------------------------------------------------- THOMSON FINANCIAL Boston, Massachusetts, (contract) November 1992–February 1993, August 1998–March 1999 > Technical documentation, online help, information architecture * Designed and wrote online help for several Java-based financial transaction management applications * Redesigned and edited API and programming guides for client-side development toolkit ------------------------------------------------- ELECTRONIC INDUSTRIES DATA EXCHANGE ASSOCIATION Arlington, Virginia, (contract) July–September 1998 > Technical documentation & illustration * Co-designed, illustrated, and edited EIDX API specification for managing electronic financial transactions ------------------------------------------------- GEMSOFT CORPORATION Nashua, New Hampshire, (contract) April–October 1995, January–February 1996 > Technical documentation & illustration, online help, information architecture * Wrote and illustrated print documentation and several online help systems for Emerald user and administrator products and Gemsoft Preview * Wrote prototype demo for browser-based implementation of Emerald product ------------------------------------------------- SCAN CENTERS OF AMERICA Natick, Massachusetts, (contract) February–April 1995 > Technical documentation & illustration * Designed, wrote, and illustrated Electronic Document Management: A ScanCenters Primer for Real People, a primer on electronic document management concepts ------------------------------------------------- XEROX IMAGING SYSTEMS Cambridge, Massachusetts, (contract) November 1992, April–May 1993 > Audio scripting, narration & production, information architecture * Wrote and narrated intro/outro material for audio cassettes for four Reading Edge product manuals * Arranged all details of documentation audio recording, tone indexing, Braille labeling, and cassette production * Information architecture consulting for Windows-based online help systems ------------------------------------------------- ATTITASH SOFTWARE, INC. Nashua, New Hampshire, (contract) July–October 1992 > Technical documentation & illustration, online help, automation tools, information architecture * Wrote and illustrated documentation and online help for SlingShot, WideAngle, and InfoPanel products * Developed style guide, PDF print specifications, and Microsoft Word templates for all documentation ------------------------------------------------- CREDIT TECHNOLOGIES Waltham, Massachusetts, (contract) May–July 1992 > Technical documentation & illustration, information architecture, QA testing * Wrote and illustrated user guides for Remote CAS and Core CDS products * Wrote and illustrated beta and promotional documentation for CDS and 800/4‐CREDIT products * Performed alpha and beta testing and UI desgin for Remote CAS, CDS, and 800/4‐CREDIT products ------------------------------------------------- KEYFILE CORPORATION Nashua, New Hampshire, (contract) June–October 1991, February–April 1992 > Technical documentation & illustration, online help, automation tools, information architecture * Wrote and illustrated documentation and online help for OS/2-based network document server product * Designed and wrote documentation and online help for Windows-based document management/office automation system * Developed an extensive set of WordBasic macros to facilitate Windows help authoring ------------------------------------------------- INMAGIC, INC. Woburn, Massachusetts, (contract) November 1991–February 1992 > Technical documentation & illustration * Wrote and illustrated user manual for relational database product ------------------------------------------------- ARCHETYPE, INC. Waltham, Massachusetts, (contract) May–June 1991 > Technical documentation & illustration * Wrote and illustrated user manual for Netware/Windows client-server image-management product ------------------------------------------------- KURZWEIL Computer Products/Xerox Imaging Systems, Cambridge, Massachusetts May 1989–June 1991 > Technical documentation & illustration, multimedia authoring, accessibility design and testing, information architecture, German translation * Designed, wrote, and narrated (for audio cassette) all Reading Machine user documentation * Developed information architecture, editorial standards, and document formats specifically optimized for use with screen reader software * Performed extensive in-person usability and information design testing with vision- impaired users * Worked with Underwriters Laboratories (UL) to shepherd all documentation targeted for vision-impaired users through UL safety review processes * Arranged audio production, tone indexing, Braille labeling, cassette production and packaging * Wrote and illustrated user documentation for commercial optical character recognition products * Performed German translation and technical editing of German-language products ------------------------------------------------- PROJECT SOFTWARE & DEVELOPMENT Cambridge, Massachusetts, February 1988–May 1989 > Technical documentation & illustration, information architecture, internal training, test management * Wrote and illustrated user documentation for VAX and IBM mainframe-based project management software products * Designed and wrote online help and tutorials for DECwindows-based product * Wrote in-house tutorials for desktop publishing with VAX and PC WordPerfect and PostScript ------------------------------------------------- MASSACHUSETTS SENIOR ACTION COUNCIL Quincy, Massachusetts, (contract) February 1988 > Newsletter, interviews * Conducted interviews, wrote articles for Council newsletter ------------------------------------------------- IMEC CORPORATION Charlestown, Massachusetts, (contract) January–February 1988 > Technical documentation, German translation * Translated hardware manual for logic-driven electric servo motors into German ------------------------------------------------- AT&T Boston, Massachusetts, (contract) November–December 1987 > Technical documentation, internal training, office automation * Conducted in-house training, wrote instructional documentation for various office productivity tools * Developed DOS batch files and SAMNA IV keyboard macros to automate billing procedures ------------------------------------------------- BOSTON CENTER FOR COMPUTER APPLICATIONS Boston, Massachusetts, (contract) September–November 1987 > Technical documentation & illustration, courseware development, system configuration * Wrote curricula for AutoCAD and Aldus PageMaker software training classes * Taught customer classes (basic and advanced) in WordPerfect 4.2; trained staff in Lotus Freelance * Configured PC hardware, wrote DOS batch and instructional files for in-house and customer classrooms ------------------------------------------------- LITTLE, BROWN COMPANY Boston, Massachusetts, (contract) April–June 1987 Editorial services, internal training * Performed staff training on MultiMate, Lotus 1‐2‐3, and DOS * Provided editorial services for several large internal reference publications ------------------------------------------------- ARTHUR ANDERSEN/MASSACHUSETTS DEPARTMENT OF REVENUE Boston, Massachusetts, (contract) March–April 1987 > Editorial services, office automation * Performed editorial services for training materials for MASSTAX auditing system * Developed DOS batch files and WordPerfect macros to automate office procedures ------------------------------------------------- KEYSTONE PROVIDENT LIFE INSURANCE COMPANY Boston, Massachusetts, (contract) February–March 1987 > Technical documentation, office automation > Wrote internal documentation > Developed WordPerfect macro and merge files to automate tracking and billing procedures ------------------------------------------------- WANG LABORATORIES, INC. Lowell, Massachusetts, (contract) February 1986–January 1987 > Technical documentation & illustration, online help, editorial services, German translation, production automation * Editing, German translation, and document production for converting four hard-copy lexicons into CD/ROM format: Random House German/English Dictionary, Random House Unabridged English Dictionary, Random House Concise English Dictionary, Duden German Thesaurus * Developed extensive Wang glossaries (Wang’s scripting language) to automate editorial tasks and CD/ROM production * Developed extensive WordBasic macros to facilitate Windows help authoring * Wrote and illustrated several online help systems ------------------------------------------------- BLACKFOOT PRODUCTIONS Cambridge, Massachusetts, (contract) June–August 1986 > Editorial services * Script editor for “Vig,” a stage play by Paul Hapenny ------------------------------------------------- SOLOMON SHECHTER DAY SCHOOL Newton, Massachusetts, (contract) May–June 1985 > Multimedia scripting * Wrote narration and storyboard for annual fundraising video Greater Boston YMCA Boston, Massachusetts (contract) October–November 1984, January–February 1985 Multimedia scripting, narration Wrote and narrated two radio public service announcements Wrote audio/visual script for annual meeting/fundraising video Seiler Corporation Waltham, Massachusetts (contract) December 1984–February 1985 Newsletters Wrote two monthly corporate newsletters General Electric/Media 1 Lynn, Massachusetts (contract) May 1984 Multimedia production Key Grip for 30-projector audio/visual production for GE “Family Fair Day” The Yacht magazine Newport, Rhode Island (contract) August 1983–March 1984 Writing, photography, editorial services, production management Editorial production manager for first edition of magazine Wrote copy, took photos for several feature sections Established stringer contacts and editorial library Roger Vaughan Newport, Rhode Island (contract) November 1983–February 1984 German translation, biographical research German translation and research for biography of Herbert von Karajan SAIL magazine Boston, Massachusetts (contract) December 1980 Writing, photography Wrote copy and took photographs for Visual distress signals, an article about safety flares and other maritime visual distress signals Fluor Corporation/Daniel Construction Greenville, South Carolina (contract) May 1978–September 1978 Architectural drafting, technical illustration Architectural illustration and technical drafting for industrial process piping and design facilities Nikon World magazine Garden City, New York (contract) January 1977 Photography Photography for feature about transatlantic yacht race