# Scott Fordin 3 Ohio Avenue • Nashua, NH 03060 +1 (603) 325-1561 • **_Technical writing & illustration, Online & inline help, Information architecture & design_** --- ## Overview * This document is an __addendum__ to my primary résumé. * My __primary résumé__ lists my most recent work experience, including at Ab Initio, Oracle Corporation, Sun Microsystems, and Louisiana Energy Services/National Enrichment Facility. My primary résumé also lists my publications, education, and favorite software tools. * The purpose of this document is to list older work that is not included in my primary résumé. This older work includes additional salaried positions and extensive contract-based project work for a wide range of clients. * Please contact me for a copy of my primary résumé. * My complete work experience and numerous samples are also available on my website, [https://ohelp.com](https://ohelp.com). ## Experience ### Infant Jesus School Sept. 2005–May 2006, Sept. 2006–April 2007 _(contracts)_ Nashua, New Hampshire > Network infrastructure, software installation & configuration, staff training * Designed network topology and physically installed all networking cabling, routers, switches, and computers for entire school (≈75 nodes) * Installed and configured software on all school computers * Performed staff training ### Atrium Salon & Spa June–Sept. 2009 _(contract)_ Nashua, New Hampshire > Website development, logo design, staff training * Designed and authored company website * Designed company logo * Performed staff training ### Marguerite’s Place Dec. 2004 _(contract)_ Nashua, New Hampshire > Video authoring & production * Created and produced promotional and fundraising video for a women’s transitional shelter ### Peer Direct Feb.–Mar. 2003 _(contract)_ Bedford, Massachusetts > Technical documentation & illustration, online help * Wrote and illustrated documentation and online help for the PeerDirect Database Replication Engine ### NuSphere Corporation June 2000–Jan. 2001 _(contract)_ Burlington, Massachusetts > Technical documentation & illustration, online help, information architecture * Wrote Getting Started guide, MySQL Advantage Installation Guide, MySQL Advantage User's Guide, and MySQL Reference Manual for three release cycles * Wrote beta and FCS documentation for GEMINI MySQL table handler ### Torrent Systems, Inc. Feb.–Oct. 2001 _(contract)_ Cambridge, Massachusetts > Technical documentation & illustration, online help, information architecture * Wrote functional specifications for Orchestrate parallel processing _Client/Server API Guide_, _Operator’s Guide_, and _Web House Operator’s Guide_ for clickstream processing, data warehousing, and data-mining operator APIs * Designed and wrote quick reference cards for Orchestrate/APT parallel processing classes and macros * Redesigned and updated Orchestrate online help system ### Hurley Communications, Inc. Oct.1999–May 2000 _(contract)_ Norwood, Massachusetts > Technical documentation, online help, information architecture * Wrote and illustrated print documentation, training materials, and online help for integrated hospital switchboard and messaging system * Performed staff training ### Thomson Financial Nov. 1992–Feb. 1993, Aug. 1998–Mar. 1999 _(contracts)_ Boston, Massachusetts > Technical documentation, online help, information architecture * Designed and wrote online help for several Java-based financial transaction management applications * Redesigned and edited API and programming guides for client-side development toolkit ### Electronic Industries Data Exchange Association July–Sep. 1998 _(contract)_ Arlington, Virginia > Technical documentation & illustration * Co-designed, illustrated, and edited EIDX API specification for managing electronic financial transactions ### Gemsoft Corporation Apr.–Feb. 1995, Jan.–Feb. 1996 _(contracts)_ Nashua, New Hampshire > Technical documentation & illustration, online help, information architecture * Wrote and illustrated print documentation and several online help systems for Emerald user and administrator products and Gemsoft Preview * Wrote prototype demo for browser-based implementation of Emerald product ### Scan Centers of America Feb.–Apr. 1995 _(contract)_ Natick, Massachusetts > Technical documentation & illustration, publication design * Designed, wrote, and illustrated Electronic Document Management: A ScanCenters Primer for Real People, a primer on electronic document management concepts ### Xerox Imaging Systems Nov. 1992, Apr.–May 1993 _(contracts)_ Cambridge, Massachusetts > Audio scripting, narration & production, information architecture * Wrote and narrated intro/outro material for audio cassettes for four Reading Edge product manuals * Arranged all details of documentation audio recording, tone indexing, Braille labeling, and cassette production * Information architecture consulting for Windows-based online help systems ### Attitash Software, Inc. Jul.–Oct. 1992 _(contract)_ Nashua, New Hampshire > Technical documentation & illustration, online help, automation tools, information architecture * Wrote and illustrated documentation and online help for SlingShot, WideAngle, and InfoPanel products * Developed style guide, PDF print specifications, and Microsoft Word templates for all documentation ### Credit Technologies May–Jul. 1992 _(contract)_ Waltham, Massachusetts > Technical documentation & illustration, information architecture * Wrote and illustrated user guides for Remote CAS and Core CDS products * Wrote and illustrated beta and promotional documentation for CDS and 800/4-CREDIT products * Performed alpha and beta testing and UI design for Remote CAS, CDS, and 800/4-CREDIT products ### Keyfile Corporation June–Oct. 1991, Feb.–Apr. 1992 _(contracts)_ Nashua, New Hampshire > Technical documentation & illustration, online help, automation tools, information architecture * Wrote and illustrated documentation and online help for OS/2-based network document server product * Designed and wrote documentation and online help for Windows-based document management/office automation system * Developed an extensive set of WordBasic macros to facilitate Windows help authoring ### Inmagic, Inc. Nov. 1991, Feb. 1992 _(contract)_ Woburn, Massachusetts > Technical documentation & illustration * Wrote and illustrated user manual for relational database product ### Archetype, Inc. May–June 1991 _(contract)_ Bedford, Massachusetts > Technical documentation & illustration, online help * Wrote and illustrated user manual for Netware/Windows client-server image management product ### Kurzweil Computer Products/Xerox Imaging Systems May 1989–June 1991 Cambridge, Massachusetts > Technical documentation & illustration, multimedia authoring, accessibility design and testing, information architecture, German translation * Designed, wrote, and narrated (for audio cassette) all Reading Machine user documentation * Developed information architecture, editorial standards, and document formats specifically optimized for use with screen reader software * Performed extensive in-person usability and information design testing with vision-impaired users * Worked with Underwriters Laboratories (UL) to shepherd all documentation targeted for vision-impaired users through UL safety review processes * Arranged audio production, tone indexing, Braille labeling, cassette production and packaging * Wrote and illustrated user documentation for commercial optical character recognition products * Performed German translation and technical editing of German-language products ### Project Software & Development Feb. 1988–May 1989 Cambridge, Massachusetts > Technical documentation & illustration, information architecture, internal training, test management * Wrote and illustrated user documentation for VAX and IBM mainframe-based project management software products * Designed and wrote online help and tutorials for DECwindows-based product * Wrote in-house tutorials for desktop publishing with VAX and PC WordPerfect and PostScript print files ### Massachusetts Senior Action Council Feb. 1988 _(contract)_ Quincy, Massachusetts > Newsletter, interviews * Conducted interviews, wrote articles for Council newsletter ### IMEC Corporation Jan.–Feb. 1988 _(contract)_ Charlestown, Massachusetts > Technical documentation, German translation * Translated hardware manual for logic-driven electric servo motors into German ### AT&T Nov.–Dec. 1987 _(contract)_ Boston, Massachusetts > Technical documentation, internal training, office automation * Conducted in-house training, wrote instructional documentation for various office productivity tools * Developed DOS batch files and SAMNA IV keyboard macros to automate billing procedures ### Boston Center for Computer Applications Sep.–Nov. 1987 _(contract)_ Boston, Massachusetts > Technical documentation & illustration, courseware development, system configuration * Wrote curricula for AutoCAD and Aldus PageMaker software training classes * Taught customer classes (basic and advanced) in WordPerfect 4.2; trained staff in Lotus Freelance Plus * Configured PC hardware, wrote DOS batch and instructional files for in-house and customer sites ### Little, Brown Company Apr.–June 1987 _(contract)_ Boston, Massachusetts > Editorial services, internal training * Performed staff training on MultiMate, Lotus 1-2-3, and DOS * Provided editorial services for several large internal reference publications ### Arthur Andersen, Massachusetts. Dept. of Revenue Mar.–Apr. 1987 _(contract)_ Boston, Massachusetts > Editorial services, office automation * Performed editorial services for training materials for MASSTAX auditing system * Developed DOS batch files and WordPerfect macros to automate office procedures ### Keystone Provident Life Insurance Company Feb.–Mar. 1987 _(contract)_ Boston, Massachusetts > Technical documentation, office automation * Wrote internal documentation * Developed WordPerfect macro and merge files to automate tracking and billing procedures ### Wang Laboratories, Inc. Feb. 1986–Jan. 1987 _(contracts)_ Lowell, Massachusetts > Technical documentation & illustration, online help, editorial services, German translation, production automation * Editing, German translation, and document production for converting four hard-copy lexicons into CD/ROM format: _Random House German/English Dictionary_, _Random House Unabridged English Dictionary_, _Random House Concise English Dictionary_, _Duden German Thesaurus_ * Developed extensive Wang glossaries (Wang's scripting language) to automate editorial tasks and CD/ROM production * Developed extensive WordBasic macros to facilitate Windows help authoring * Wrote and illustrated several online help systems ### Blackfoot Productions June–Aug. 1986 _(contract)_ Cambridge, Massachusetts > Editorial services * Script editor for “Vig,” a stage play by Paul Hapenny ### Solomon Shechter Day School May–June 1985 _(contract)_ Newton, Massachusetts > Multimedia scripting * Wrote narration and storyboard for annual fundraising video ### Greater Boston YMCA Oct.–Nov. 1984, Jan.–Feb. 1985 _(contracts)_ Boston, Massachusetts > Multimedia scripting, narration * Wrote and narrated two radio public service announcements * Wrote audio/visual script for annual meeting/fundraising video ### Seiler Corporation Dec. 1984–Feb. 1985 _(contracts)_ Waltham, Massachusetts > Newsletters * Wrote two monthly corporate newsletters ### General Electric/Media 1 May 1984 _(contract)_ Lynn, Massachusetts > Multimedia production * Key Grip for 30-projector audio/visual production for GE “Family Fair Day” ### The Yacht magazine Aug. 1983–Mar. 1984 _(contract)_ Newport, Rhode Island > Writing, photography, editorial services, production management * Editorial production manager for first edition of magazine * Wrote copy, took photos for several feature sections * Established stringer contacts and editorial library ### Roger Vaughan Nov. 1983–Feb. 1984 _(contract)_ Newport, Rhode Island > German translation, biographical research * German translation and research for biography of Herbert von Karajan ### SAIL magazine Dec. 1980 _(contract)_ Boston, Massachusetts > Writing, photography * Wrote copy and took photographs for “_Visual distress signals_,” an article about safety flares and other maritime visual distress signals ### Fluor Corporation/Daniel Construction May 1978–Sep. 1978 _(contract)_ Greenville, South Carolina > Architectural drafting, technical illustration * Architectural and process draftsman for industrial process piping and design facilities ### Nikon World magazine Jan. 1977 _(contract)_ Garden City, New York > Photography * Took photos for feature about transatlantic yacht race